Heartopia Save Guide
Quick Save Answer
Before changing devices, record your UID, server or region, character details, and the exact login method shown in your current build. Keep the old installation untouched until that same character loads on the new device. If the tutorial appears, stop before creating or overwriting progress.
Protect the Current Save First
Account labels and available sign-in methods can differ by platform, region, and app build. Use the exact account method displayed inside your current installation instead of assuming that a provider available on one device will appear on another.
- Open your profile or account screen and screenshot the UID, character name, and server or region.
- Write down the exact sign-in method and account identifier you currently use.
- Return to normal gameplay, complete a small safe action, and exit through the in-game controls.
- Keep the old device installed and signed in until the transfer is fully verified.
A Login Name Is Not a Sync Receipt
Seeing an account label does not prove that the newest progress has reached the server. Do not uninstall, clear app data, change launchers, or unlink anything just because the account screen looks connected.
Transferring to a New Device
Safe Device-Change Order
- Finish the protection checklist above on the old device.
- Install Heartopia from the official store or launcher for the same region.
- Choose the existing-account login path before entering the game.
- Use the same sign-in method, account, and server or region.
- Compare the UID, character name, D.G. level, currency, and recent progress with your screenshots.
- Only remove the old installation after several checks show the correct character on the new device.
If You See the Tutorial or a New Character
Stop immediately. Do not finish character creation, buy anything, or continue far enough to create competing progress. Recheck the login method and server or region first.
Change or Unbind a Login Safely
There is no single unlink button or provider list that can be safely promised for every Heartopia build. If you need to change the linked login, treat it as an account-recovery operation, not routine troubleshooting.
- Record the UID, server, character details, current login method, and purchase receipts.
- Confirm that you can still enter the correct character before changing anything.
- Confirm a second working recovery path inside the current build, or ask in-game Customer Support how the change works for your platform.
- After the change, verify the same UID and progress on another device before removing the original login.
Never Unlink to Test a Theory
Unlinking and relinking is not a safe first fix for sync trouble. It can remove the only recovery path you still control.
Recovering Missing Progress
Recovery is not guaranteed. Preserve evidence and avoid creating new progress while you determine whether the problem is a wrong login, wrong server, delayed sync, or an account-access issue.
- Wrong character or tutorial: verify the account method and server before doing anything else.
- Old device still works: keep it installed, capture fresh screenshots, and do not clear its data.
- Login provider unavailable: recover access with that provider first, then contact in-game support if needed.
- Purchases exist: collect store receipts and transaction identifiers without posting them publicly.
- No working login: use in-game Customer Support or links from the official Heartopia site.
Support Evidence Checklist
- UID, character name, D.G. level, and server or region
- Original and current device model, operating system, and app version
- Exact sign-in method and the date you last saw the correct progress
- Screenshots of the profile and the unexpected tutorial, character, or error screen
- Purchase receipts and transaction identifiers, sent only through official support
Troubleshooting
Stop before making progress. Verify that the login method, account, app region, and server match the old device. A successful sign-in on the wrong server can still show a new character.
Keep the old device unchanged, use a stable connection, reopen the game, and compare both devices again. If the gap remains, capture the last correct timestamp and contact in-game support before reinstalling or unlinking.
Stop playing on that device. Gather the UID, device details, screenshots, and receipts, then use official support. Recovery is not guaranteed, and continued play can make the account state harder to diagnose.
Do not rely on a generic menu path because controls vary by build and platform. Record your UID and recovery evidence, confirm another working sign-in path, and use in-game Customer Support if the account screen does not clearly explain the result.
Not on the only device that still shows the correct character. Reinstall only after you have verified the account path and preserved the UID, server, screenshots, and support evidence.
What Was Verified
The official Heartopia web profile and account flows identify players by UID and server, which is why both belong in every recovery record. Exact in-game provider lists, button labels, and sync prompts can change by platform or build, so this guide deliberately avoids promising controls we could not verify globally.
Last fact-check: July 17, 2026. When the current app disagrees with this page, follow the app and official support flow.