Heartopia Save Data & Cloud Sync
Quick Answer: Enable Cloud Save
Link your account through Settings > Account using Google, Apple, or Facebook. Your progress syncs automatically to the cloud once linked.
How Save Data Works
Heartopia uses both local and cloud saves to protect your progress. Understanding how saves work helps prevent data loss.
Local Save
Your game automatically saves to your device locally. This happens:
- Every time you exit a building
- After completing major actions (selling, crafting, etc.)
- Every 5 minutes of gameplay
- When you close the game properly
Cloud Save
Cloud saves sync your progress to servers, allowing you to:
- Transfer progress between devices
- Recover data if your device is lost
- Switch between platforms (with cross-platform enabled)
Important: Link Your Account
Without a linked account, your progress only exists on your device. If you uninstall the game or change devices, you'll lose everything. Link your account immediately!
How to Enable Cloud Save
Open Settings
Tap the gear icon in the top corner of your screen to open the Settings menu.
Go to Account
Select the "Account" or "Link Account" option in the settings menu.
Choose a Login Method
Select Google, Apple, or Facebook to link your account. Follow the authentication prompts.
Confirm Linking
Once linked, you'll see a confirmation message. Cloud save is now active!
Supported Login Methods
Available on Android, iOS, and PC. Most versatile option.
Apple
Available on iOS and Mac. Uses Sign in with Apple.
Available on all platforms. Links with Facebook account.
Recommendation
Google login is recommended for maximum flexibility, as it works across all platforms and devices.
Transferring to a New Device
Step-by-Step Transfer
- On your old device, ensure your account is linked (Settings > Account)
- Install Heartopia on your new device
- Launch the game and tap "Log In" or "Link Account"
- Sign in with the SAME account you used before
- When prompted, choose to load your cloud save
- Your progress will sync to the new device
Save Conflict Warning
If you have progress on both devices, the game will ask which save to keep. Always choose the save with more progress. Double-check the displayed stats before confirming!
Recovering Lost Progress
If Your Account Is Linked
Good news - your data is safe! Simply:
- Reinstall Heartopia
- Log in with your linked account
- Select "Load Cloud Save" when prompted
If Your Account Wasn't Linked
Unfortunately, recovery options are limited:
- Contact Support: Reach out to XD Games support with your Player ID (if you remember it)
- Device Backup: Check if you have a device backup that might contain game data
- Receipt Recovery: If you made purchases, support may be able to help identify your account
Prevention Is Key
Without a linked account, data recovery is not guaranteed. Support tries to help but cannot always recover unlinked accounts. Link your account NOW to avoid this situation!
Troubleshooting
Check your internet connection and ensure you're logged in. Try closing and reopening the game. If issues persist, try unlinking and relinking your account.
Contact support immediately at [email protected]. They may be able to restore a recent backup, but there's no guarantee. Act quickly!
Heartopia supports one save per account. To have multiple saves, you'd need separate accounts (Google, Apple, or Facebook).
Go to Settings > Account and select "Unlink Account." Warning: This removes cloud sync protection!
Try reinstalling the game and loading from cloud save. If issues persist, contact support with your Player ID.
Best Practices
- Link Your Account: Do this immediately when starting the game
- Check Sync Status: Periodically verify your cloud save is up to date
- Screenshot Your ID: Take a screenshot of your Player ID from settings
- Don't Force Close: Let the game save before closing the app
- Stable Connection: Play with stable internet for reliable syncing
- Before Switching: Always verify sync before switching devices