Why can't I find Prize Bubbles or bathroom items?

Prize Bubbles are shared spawns and refresh on the daily reset. They appear in rotating locations, so another player may have collected them. Try checking Town Square, Onsen cliffs, Fishing Village, Amazing Forest, and Flower Field right after reset. Bathroom items mainly come from shop rotations, blueprints, and limited events.

My furniture disappeared from inventory. What should I do?

Check your mailbox, storage, and filters first. Items from quests or purchases often arrive in mail. If the item is still missing, note the time, item name, and your UID, then report the issue through in-game feedback or Discord support.

Does beta progress carry over to launch?

Community documentation for closed beta tests notes that pre-release data is wiped before launch. This means beta progress does not transfer to the global release.

Can I help translate Heartopia.gg?

Yes. We welcome volunteer translators. Contact us with the language you want to support, a sample translation, and your preferred credit name. We'll follow up with a glossary and workflow.

Heartopia Help Center

Updated: January 2026 FAQ + Troubleshooting

Quick Start

This page consolidates official links, community research, and player-reported issues into one place. If you are stuck on Prize Bubbles, missing furniture, beta progress, or server choices, start here.

Jump to a topic

Game Basics Servers & Daily Reset Prize Bubbles Furniture & Bathroom Items Missing Items Beta Data & Saves Languages & Translation UID & Friends Support Channels Redeem Codes Quick Reference Sources

Game Basics

Heartopia is a cozy multiplayer life-sim where you build a home, level hobbies, and explore Whale Island with other players. Core gameplay includes farming, fishing, cooking, crafting, photography, and decorating.

Launch & Platforms

Platform	Status	Notes
iOS	Live	Download from the App Store.
Android	Live	Download from Google Play.
PC	Live	Global release scheduled for January 8, 2026 across PC, iOS, and Android (community release timeline). Check the official site for regional download details.
Steam	In development	Steam listing is for wishlist/updates. Availability may vary by region.

Servers & Daily Reset

Server selection matters because friends and trades are limited to your server. Community reports indicate you cannot change servers after creating a character, so coordinate with friends before you start.

Server	Time Zone	Best For
Americas	UTC-5	North & South America
Global	UTC+1	Europe, Africa, Middle East
SEA	UTC+7	Asia-Pacific

Daily Reset: Most daily systems refresh at 6:00 AM server time. Check the in-game clock for your server time to avoid confusion.

What refreshes at reset

Daily resident requests (5 per day)
Shop stock rotations
Prize Bubble locations
Forage spawns (flowers, shells, mushrooms)
Daily hobby spawns (fish, bugs, birds)

Prize Bubbles

Prize Bubbles are floating rewards that can contain blueprints, clothing, gold, materials, and Wish fragments. They are shared spawns, so other players can collect them first.

Common spawn zones

Why you might not see bubbles

They were collected by other players on the same server.
They moved to new random locations after daily reset.
Some bubbles spawn on cliffs or behind trees; adjust the camera and scan upward.

Tip: Log in right after reset, sweep major zones quickly, and check community channels for reported bubble spots.

Furniture & Bathroom Items

Furniture unlocks through shops, blueprints, and events. Bathroom items are part of the general furniture pool and do not have guaranteed drops.

Source	How It Works	Notes
Bob Furniture Shop	Buy rotating stock with gold or Wish stars.	Higher D.G. levels unlock more items.
Blueprints	Collect blueprints from Prize Bubbles and craft at the workbench.	Some blueprints are rare or seasonal.
D.G. Rewards	Level milestones unlock furniture recipes.	Track unlocks in the D.G. membership menu.
Events & Gacha	Limited-time sets appear during collabs or seasonal events.	Bathroom sets sometimes appear here.

Bathroom items missing? Checklist

Visit Bob every day after reset for shop rotations.
Collect Prize Bubbles early; blueprints are random.
Confirm your D.G. level unlocks new furniture slots.
Watch seasonal banners for themed bathroom sets.

Missing Items & Inventory Issues

Players report occasional confusion around missing furniture or items. Most cases resolve by checking storage or mail delivery.

Check Mailbox

Quest rewards, shop deliveries, and event gifts often arrive by mail. Open the mailbox before assuming items are missing.

Review Storage

Furniture placed in storage or moved between homes can look like it vanished. Search storage and filter tabs.

Account Sync

Slow network sync can delay items. Relaunch the game and avoid force closing after large purchases.

Report a bug: Note your UID, item name, time, and screenshots, then submit a ticket through in-game feedback or Discord support.

Beta Data & Save Policy

Community release notes confirm that closed beta tests included data wipes before launch. This means beta progress does not carry over to the global release.

Closed beta test data was wiped after test periods.
Launch saves are permanent when linked to a live account.
Beta participants should check in-game mail for any reward items tied to participation.

Need to restore progress? Beta data is not recoverable, but linked live accounts can be restored via cloud save. See the Save Data guide for recovery tips.

Languages & Translation Help

Language options vary by platform and region. Community reports show wide language coverage, including English, Chinese, Japanese, Korean, and several European languages.

Reported language coverage

Want to help translate? We welcome volunteers for all languages including Czech, French, German, Spanish, and more. See our full Contribution Guide for details on how to get started, or send a message via Contact with your target language, a short sample translation, and your preferred credit name.

Community Language Projects

Some communities have created independent wikis:

Heartopia.fr - French community wiki

Interested in starting a wiki for your language? Check our translation guide!

UID & Friends

Your UID is your unique player ID for adding friends. It appears in the in-game menu and profile card.

Press the Watch menu (Tab on PC).
Open the Friendship Journal.
Tap the search icon and enter a friend's UID.
Spend 1 Wish star to send the request.

Note: Friend requests only work within the same server. Double-check your server before sharing UIDs.

Official Support Channels

If you are blocked, use the official channels below. Discord generally responds the fastest.

Channel	Best Use	Response Speed
Official Discord	Bug reports, player help, announcements	Fast
In-game Feedback	Account issues, missing items	Medium
Official Social	News, event updates	Announcements only

Bug report checklist

Device model and OS version
UID and server
Exact time the issue occurred
Steps to reproduce
Screenshots or video (if possible)

Redeem Codes

Codes expire quickly. Always redeem as soon as possible and double-check capitalization.

Check the full list and expiration updates on the Codes page.

Quick Reference

System	Value	Notes
Daily Reset	6:00 AM Server Time	Check in-game clock for server time.
Daily Requests	5 per day	Up to 50 contribution medals.
Max Home Plots	18 plots	Each plot is 8x5 tiles.
Party Size	4-8 players	Depends on activity type.

Sources & Research

We cross-check official announcements, community documentation, and player feedback. If you notice a mismatch, please let us know.

Official Heartopia Site Heartopia Wiki: Version History Official Discord @MyHeartopia on X Google Play Listing App Store Listing